Versand

Delivery

Orders are processed and dispatched as quickly as possible.

Sweden

The estimated delivery time within Sweden is normally 1–2 business days after your order has been processed and dispatched.

International Orders

Delivery times for international orders vary depending on the destination and selected shipping method.

Available shipping options, estimated delivery information and applicable shipping costs are displayed at checkout where available.

Once your order has been dispatched, you will receive shipping and tracking information by email when available.

Delivery times are estimates and may be affected by circumstances outside our control. If we are unable to fulfil or dispatch your order, we will contact you as soon as possible.

Shipping Carriers

We currently use the following primary shipping carriers:

  • Sweden: Bring

  • Denmark: Bring

  • Finland: Bring

  • Other international destinations: UPS

Human Scales reserves the right to use an alternative carrier when necessary to complete a delivery.

Duties & Taxes

European Union

For orders delivered within the European Union, no additional customs duties are charged upon delivery.

Norway

For orders delivered to Norway, Human Scales covers applicable import VAT and customs duties.

Customers in Norway will not be charged additional import VAT or customs duties upon delivery.

Other Countries Outside the European Union

Orders delivered to countries outside the European Union, with the exception of Norway as described above, may be subject to local customs duties, import taxes, brokerage fees or other import-related charges.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

We recommend checking your local customs regulations before placing an order.

Shipping Costs

Shipping costs depend on your delivery country, order value and selected shipping method.

The applicable shipping cost, including any available free-shipping threshold, will be displayed at checkout before you complete your purchase.

Transport Damage

If your package or its contents have been damaged during transportation, please contact Human Scales Customer Service as soon as possible.

Please include your order number and photographs of the damaged package and/or product where possible. This will help us process your claim efficiently.

Contact

If you have any questions regarding your shipment or delivery, please contact:

Human Scales AB
Organisation number: 559325-6315
Flöjelbergsgatan 18
431 37 Mölndal
Sweden

Email: hi@humanscales.se