Returns
Returns & Exchanges
You have the right to return your order within 30 days from the day you received it, provided that the item is unused, in its original condition and with all tags attached.
You are welcome to try on the product to ensure the correct fit and style. However, we do not accept returns for products that have been used, damaged, washed, altered or returned without their original tags.
How to return, exchange or make a complaint
Customers in Sweden, Norway and EU countries should register returns and complaints through our return portal.
Customers in Sweden and EU countries can also register exchanges through the return portal.
Once your request has been registered, you will receive further instructions through the portal.
Customers outside the EU, except Norway, are responsible for arranging and paying for return shipping themselves. Please contact our Customer Service at hi@humanscales.se before sending your return.
Return shipping cost
When using our return solution for a refund, the following return shipping cost will be deducted from your refund:
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Sweden: 69 SEK
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Denmark: 49 DKK
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Norway: 99 NOK
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Other EU countries: 12 EUR
For customers outside the EU, except Norway, the customer is responsible for arranging and paying for return shipping.
Exchanges
Sweden and EU countries
Exchanges are free of charge for customers in Sweden and EU countries when registered through our return portal.
If you wish to exchange an item for another size or product, please follow the instructions in the return portal.
No return shipping cost will be deducted when making an exchange.
The same return conditions apply to exchanges. The product must be unused, in its original condition and returned with all original tags attached.
If the requested replacement product is unavailable, we will provide further information about the available options.
Norway
Due to customs handling, we are unable to process direct exchanges for orders delivered to Norway.
If you would like to change size or product, please:
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Register the original item as a return through our return portal.
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Place a new order for the size or product you would like instead.
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Email hi@humanscales.se with your original order number and your new order number.
The standard Norwegian return shipping fee of 99 NOK will initially be deducted from your refund. Once we have verified your new order, we will refund the 99 NOK return shipping cost, making the exchange free of charge.
Please note that a new order must be placed in order for the return shipping cost to be refunded.
Packaging your return
We recommend returning the products in the same packaging in which they were delivered whenever possible.
Products should be folded properly and placed back in their original protective packaging, with all tags included.
If the original shipping packaging cannot be reused, please use suitable alternative packaging, such as a shipping bag or cardboard box, to ensure that the product is adequately protected during transport.
Do not attach the return shipping label directly to the original product packaging.
If a product is damaged due to insufficient packaging during the return shipment, we reserve the right to reduce the refund where permitted by applicable law.
Refunds
Once we have received and processed your return, you will receive an email confirming your refund.
Eligible returned items will be refunded, less the applicable return shipping cost.
Refunds are issued to the original payment method. Please note that it may take a few business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.
Original shipping costs are not refunded unless required by applicable consumer law or the return is due to an error by Human Scales.
Complaints & Incorrect Deliveries
If you receive a damaged, defective or incorrect item, please register your complaint through our return portal.
Please provide your order number and photographs showing the issue where applicable. This will help us process your complaint efficiently.
For approved complaints, or if Human Scales has sent you an incorrect item, Human Scales will cover the return shipping cost and provide the appropriate refund, replacement or other remedy in accordance with applicable consumer law.
Returns from Outside the EU
Customers outside the European Union, except Norway, are responsible for arranging and paying for their own return shipping.
Please contact hi@humanscales.se before sending your return so that we can provide the correct return instructions.
Please note that Human Scales cannot reimburse customs duties, import taxes or other charges paid directly by the customer to local authorities or carriers, except where required by applicable law.
Return Address
Please register your return through our return portal or contact Customer Service before sending any products to us.
Human Scales AB
Flöjelbergsgatan 18
431 37 Mölndal
Sweden
Organisation number: 559325-6315